The Ultimate Question 2 0 Book [PDF] Download

• Publisher : Harvard Business Press
• File Size : 40,8 Mb
• Release Date : 24 April 2024

Based on extensive research, this book shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.

• Publisher : Harvard Business Review Press
• File Size : 42,7 Mb
• Release Date : 20 September 2011

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?”

• Publisher : Unknown Publisher
• File Size : 38,8 Mb
• Release Date : 01 August 2007

One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and

• Publisher : Harvard Business Press
• File Size : 52,6 Mb
• Release Date : 07 December 2021

Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter

• Publisher : John Wiley & Sons
• File Size : 20,7 Mb
• Release Date : 24 November 2008

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer

• Publisher : Zondervan Academic
• File Size : 47,8 Mb
• Release Date : 03 August 2010

Life's Ultimate Questions is unique among introductory philosophy textbooks. By synthesizing three distinct approaches—topical, historical, and worldview/conceptual systems—it affords students a breadth and depth of perspective previously

• Publisher : Harvard Business Press
• File Size : 27,5 Mb
• Release Date : 24 April 2024

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

• Publisher : Pan Macmillan
• File Size : 44,5 Mb
• Release Date : 01 September 2009

In Life, the Universe and Everything, the third title in Douglas Adams' blockbusting sci-fi comedy series, The Hitchhiker's Guide to the Galaxy, Arthur Dent finds himself enlisted to prevent a

• Publisher : Simon and Schuster
• File Size : 37,8 Mb
• Release Date : 01 February 2007

An updated version of the StrengthsFinder program developed by Gallup experts to help readers discover their distinct talents and strengths and how they can be translated into personal and career

• Publisher : Houghton Mifflin Harcourt
• File Size : 33,6 Mb
• Release Date : 24 April 2024

Two research analysts describe how companies can truly understand the real needs of their customers by seeing a business through their eyes and enforcing the concept of “customer service” through